Decagon: ARR, Headcount, Valuation & Efficiency Rank
Decagon ranks #65 of 82 vertical AI companies at 117K ARR per employee. Review revenue, headcount, funding, sources, and peers.
Decagon operating benchmark
| Overall rank | Category rank | ARR | ARR per employee | Employees | Valuation | Funding |
|---|---|---|---|---|---|---|
| #65 of 82 | #14 of 18 Other | $35M | $117K | 300 | $4.5B | $250M Series D (Jan 2026) |
What Decagon does
Decagon builds AI customer support agents for enterprises that autonomously resolve complex tickets across chat, email, and voice with full context awareness of customer history and account data. The platform targets mid-market and enterprise companies looking to automate tier-1 and tier-2 support interactions without sacrificing resolution quality. Decagon's agents integrate with internal systems like CRMs, billing platforms, and knowledge bases to take real actions on behalf of customers, not just provide informational responses. The company differentiates through its focus on end-to-end ticket resolution rather than deflection, aiming to replace agent headcount rather than supplement it.
Sources and confidence
Source notes: Sacra, Contrary Research, PitchBook. Field-level citations are being expanded.